FAQ

---

GENERAL INFORMATION

 What are Skylight Translation business hours?
Skylight Translation normal business hours are 8:00 to 5:00 pm (Mountain Time) Monday through Friday. You can call us toll-free at 1-855-SKY-SKY9 (759-7599) during those hours or you can email us anytime at info@SkylightTranslation.com.

 Where is Skylight Translation located?
Skylight Translation is located in Calgary, Canada. Our address is C.P. 24086 Evergreen RPO, Calgary AB T2Y 0J9 CANADA

---

ABOUT TRANSLATION AND OTHER SERVICES

 Which languages does Skylight Translation translate to and from?
Skylight Translation specializes in translation from English to European French and Canadian French. Although it is the same language, some lexical items may differ, just like U.S. English and Australian English for instance.

 What are the different steps involved in a translation project?
After agreeing on a quote and deadline, the project is divided into four different and distinct steps to ensure the highest quality. The first step consists of performing all specific terminology related to the field. The second step involves translation, and sometimes adaptation to accommodate the target audience. The third step concerns editing in order to preserve the fluidity of the translation and avoid a poor copy that is too heavily influenced by the source language (on the contrary, it should read like an original version). Finally, the last step is proofreading where all grammar, spelling, typography, and general meaning are verified.

 How do I send my documents for translation?
Skylight Translation shows great flexibility when it comes to format! You can either send the document by regular mail (i.e. on a CD) or by email. However, it is always recommended to provide any project electronically via email, as translators can save time and increase accuracy by working directly in the original format and not recreating it.

 What document formats can I send?
Skylight Translation accepts regular formats, such as Word, Excel, PowerPoint, and PDF. Please note that for all marketing brochures, it is always recommended to send an InDesign version, as the translator can respect the original space, boxes, and overall format.

 How long will it take for Skylight Translation to complete my translation?
Skylight Translation will make its best effort to ensure rapidity, efficiency, and quality of your project. A deadline will be enforced based on volume, technicalities, format, and hour of receipt. A confirmation notice will be sent to you immediately upon receipt. Note that Skylight Translation will on average target the same workload as United Nations Professionals, which is a limit fixed at 2,000 words per day.

 Can Skylight Translation check the translation performed by someone else?
Absolutely! Skylight Translation will be more than happy to provide you a second opinion on your project. Please note that a different quote will be issued (generally less) as the task required involves mostly editing and proofreading. Please refer to the 2nd question in this section.

 What is the European Quality Standard NF EN-15038?
The European Quality Standard NF EN-15038 is a specific standard for translation services covering all aspects of the translation process in order to deliver professional service and quality assurance.

 Can Skylight Translation guarantee my project will be kept confidential?
Absolutely. As part of Skylight Translation's Code of Ethics, we take your confidentiality very seriously. No information will be divulged of any nature whatsoever.

---

QUOTE, PRICING, PAYMENTS

 How is the price of a translation calculated?
Skylight Translation calculates the price of a translation based on a flat rate, an hourly rate, or the number of source word. However, additional fees might apply for a specific format, such as InDesign or FrontPage, as well as a rush translation.

 Is there a minimum charge for translating small documents?
A minimum charge may apply if the document contains less than 100 words. Based on the requested service, Skylight Translation will provide an hourly rate or a minimum charge plus a word count

 Can I get volume pricing?
Absolutely. Skylight Translation will be more than happy to provide you a quote based on volume, format documents, and deadline!

 How long does it take to get a quote?
As part of our quality services, Skylight Translation will submit a quote within the next 24 hours. Some clients also provide a sample of their project so the quote can be as fair and accurate as possible!

 What types of payment does Skylight Translation accept?
Skylight Translation accepts cheques in Euros, US and Canadian dollars, as well as electronic wiring through regular banking institutions or other platforms, such as PayPal.  See Make a Payment section for more details.

 What are Skylight Translation payment terms?
We request that payments be made no later than 30 days following the date indicated on the invoice. Invoices will not be sent until the project is completed.

 Does Skylight Translation offer free translations?
Unfortunately, Skylight Translation does not offer free translation... but free consultation! For any questions relating to a specific semantic, grammar, or terminology issue, just send us a quick email and we will try to respond within 24 hours!